OUR RETURN POLICY
We honor a store credit refund of your purchase price if your item is returned within 5 business days of the purchase date printed on the required receipt and all tags are still attached to the merchandise. ALL RETURNS RESULT IN MERCHANDISE CREDIT added to an Xchange Account in our system. To qualify for a refund you must provide a name, email, phone number and physical address to activate an Xchange Account if you do not currently have an account with us. NEW MERCHANDISE, HANDBAGS, PAPARAZZI and FASHION ACCESSORIES ARE NOT ELIGIBLE FOR RETURNS.
SORRY, WE DO NOT HOLD ITEMS!
We offer a convenient Lay-Away plan that allows you to hold your items and make payments on them for only $5 a month! All you have to do is make a 25% deposit on the total of all the items you would like us to hold. Please ask an associate how you can begin your account today!
We offer a 30-90 day Lay-Away program for your convenience. To hold your items a $5 fee will be charged for
every 30 days up to 90 days.
A deposit at the time of the hold must be made in the amount of no less than 25%. Please note that ALL ITEMS PLACED ON LAYAWAY IS CONSIDERED A FINAL SALE AND NO RETURNS WILL BE ACCEPTED.
STORE CREDIT ACCOUNTS MAY NOT BE USED TOWARDS LAYAWAY ACCOUNTS. You may only secure one layaway at a time per customer and any cancellation of a layaway results in forfeiting all of the deposits made towards the balance. This includes cancellations due to inactivity and failure to make payments.
USING YOUR STORE CREDIT
Store credit is offered to our customers mainly because of the items they present to us for an Xchange. Other promotional offers, returns and contest can also award a customer with credit added to their accounts. Store credit can be used to make normal purchases of full, individual sale and clearance priced new to you items. Store credit can NOT be combined with store wide discounts 40% or greater. Store credit purchases cannot be used when redeeming reward points, purchasing brand new items, gift cards, layaway payments or combined with any other promotional or cash and carry offers.
REDEEMING REWARD POINTS
Xchange account holders earn 1 point for every dollar they spend inside the boutique. When 100 points have been reached, a customer may request at that time to redeem $10 off in Xchange for 100 points. When redeeming reward points, you may not combine them with store credit or any other promotional offers.
you for your understanding and we appreciate your business.
policy updated 7/19/2017