#shop   #Xchange   #REPEAT

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OUR RETURN POLICY

We honor a store credit refund of your purchase price if your item is returned within 5 business days of the purchase date printed on the required receipt and all tags are still attached to the merchandise. ALL RETURNS RESULT IN MERCHANDISE CREDIT added to an Xchange Account in our system. To qualify for a refund you must provide a name, email, phone number and physical address to activate an Xchange Account if you do not currently have an account with us. NEW MERCHANDISE, HANDBAGS, PAPARAZZI and FASHION ACCESSORIES ARE NOT ELIGIBLE FOR RETURNS.


SORRY, WE DO NOT HOLD ITEMS!

We offer a convenient Lay-Away plan that allows you to hold your items and make payments on them for only $5 a month! All you have to do is make a 25% deposit on the total of all the items you would like us to hold. Please ask an associate how you can begin your account today!


LAYAWAY POLICY

We offer a 30-90 day Lay-Away program for your convenience. To hold your items a $5 fee will be charged for

 every 30 days up to 90 days.

A deposit at the time of the hold must be made in the amount of no less than 25%. Please note that ALL ITEMS PLACED ON LAYAWAY IS CONSIDERED A FINAL SALE AND NO RETURNS WILL BE ACCEPTED.

STORE CREDIT ACCOUNTS MAY NOT BE USED TOWARDS LAYAWAY ACCOUNTS. You may only secure one layaway at a time per customer and any cancellation of a layaway results in forfeiting all of the deposits made towards the balance. This includes cancellations due to inactivity and failure to make payments.


USING YOUR STORE CREDIT

Store credit is offered to our customers mainly because of the items they present to us for an Xchange. Other promotional offers, returns and contest can also award a customer with credit added to their accounts. Store credit can be used to make normal purchases of full, individual sale and clearance priced new to you items. Store credit can NOT be combined with store wide discounts 40% or greater. Store credit purchases cannot be used when redeeming reward points, purchasing brand new items, gift cards, layaway payments or combined with any other promotional or cash and carry offers.


REDEEMING REWARD POINTS

Xchange account holders earn 1 point for every dollar they spend inside the boutique. When 100 points have been reached, a customer may request at that time to redeem $10 off in Xchange for 100 points. When redeeming reward points, you may not combine them with store credit or any other promotional offers.


XCHANGE POLICY

We consider ALL SEASONS, ALL BRANDS AND ALL SIZES OF CLOTHING, SHOES AND FASHION ACCESSORIES FOR THE ENTIRE FAMILY!

We take careful consideration at EACH AND EVERY XCHANGE! It is a MUST that ALL items that are considered for our boutique are within the last 5 years trends, CLEAN and FREE FROM ANY DAMAGE or extreme wear and tear. Items that display ODORS, STAINS, ANIMAL HAIR, FOREIGN OBJECTS/MATTER IN THEIR CONTAINERS or above average normal wear WILL NOT be considered or accepted!

Please ensure that your items have been cleaned, washed and sanitized within a week of presenting them for credit. We offer AT LEAST 20% on the price we will attempt to sell the item for in STORE CREDIT ONLY, we DO NOT PAY CASH! The complete Xchange process after you present your items could take up to 7 business days for your credit to be loaded to your account. In most cases you are awarded your credit that same day.

We ask that you present your items in a box, tub or reusable shopping bag, Tuesday through Friday, 10am-5pm no appointment needed. Please ensure that you have enough time for an associate to go through the amount of items that you have to present. We apologize as we no longer accept donations and the items that we are not interested in will be returned to you at the time of the Xchange.


Thank you for your understanding and we appreciate your business.

-Management

policy updated 7/19/2017